Contact
One inbox, routed internally. You do not need to pick the right queue.
Where to write
- Support and product questions
- support@doctorprescriptionmaker.com — include your account email and, if reporting a problem, what you expected to happen.
- Billing, refunds and invoices
- support@doctorprescriptionmaker.com with the payment reference from your receipt.
- Security vulnerabilities
- support@doctorprescriptionmaker.com with steps to reproduce. Acknowledged within three working days. Please do not access other users’ data while investigating.
- Privacy and data requests
- support@doctorprescriptionmaker.com from your account address. We aim to respond within 30 days.
Before you write about a bug
Please do not include patient names, diagnoses or any other clinical detail in a support email. A prescription number or a screenshot with patient fields blanked is enough for us to investigate, and it keeps clinical data out of an inbox that is not built to hold it.