Refund policy
Last updated: 14 August 2026
Try before you pay
Every account includes ten finalized prescriptions at no cost, in total across your devices, with no card required. The intent is that you learn whether the product suits you before any money changes hands.
Refunds we give
- Within 7 days of a first subscription payment, for any reason.
- A duplicate charge, refunded in full.
- A charge after a cancellation was correctly submitted.
- An extended outage that prevented you from using the service.
Refunds we do not give
- Partial months after a mid-cycle cancellation — access continues to the end of the paid period.
- Renewal payments more than 7 days old where the service was available and used.
- Android subscriptions purchased through Google Play, which are refunded under Google’s policy through the Play Store rather than by us.
How to request one
Email support@doctorprescriptionmaker.com from your account address with the payment reference. Approved refunds are returned to the original payment method, typically within 5 to 10 working days depending on the provider and your bank.